Services

WE ARE EXPERTS IN PROVIDING

* IT Service Management (Incident management, problem management, 

 change management, knowledge management and continuous service 

 improvement)

* BAU/Day to Day Tech Support

* IT Training - offsite, online, inhouse

* Onboarding the right IT candidates

* Website Design 

* Network Monitoring as a Service

* Cybersecurity social engineering awareness  ​

* Startups -  Service Desk Setup.

* IT Service improvement plan (3 - 6 - 12 months road map)

* Supporting your IT Services at exhibitions & promotion campaigns

* Helpdesk incident ticket count reduction

* Office 365 deployment (not hybrid) 

* Remote  Only IT Support from a trusted managed service provider

Below are typical examples of the questions we ask during the consultation. We will ask you about 

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Resource and management questions

• ​Size of the organisation
• Do you have more than one business location?
• Do you have an IT team?
• Who is ultimately responsible for making sure your company’s IT resources are meeting the needs of the business? 
• Do they also make your IT decisions?
• What is are ultimate goals for your organisation and how do you see your technology playing a key part in this journey?
• Are you able to carry out your task remotely or do you need to be at the office to access work resources
• What tools are you using to monitor and manage your IT network and computers?
• Is your firmware up to date? Do you have a way to easily identify when firmware updates are required?
• Is your hardware still under warranty? Do your current systems indicate the warranty status for your devices?
• How are you typically notified when there is an issue with the company network? 
• Do you have a Managed Service Provider MSP?

If yes, are you happy with the level of service you’re receiving? If yes, does your MSP provide you with complete network services, including proactive monitoring and management of your network infrastructure (switches, routers, firewalls)?

Usage and network-specific questions:

• Can you describe your IT Network?
• How many devices are connected to your network?
• Do you know all the devices connected to your network real-time?
• Do you use cloud-based software (Salesfore, Microsoft Office 365)
• How are you currently documenting, monitoring, backing up and managing your network?
• Are you concerned about a secure network security?
• Do you have a Help Desk?
• If yes, what help desk processes do you have?  
• Who handles your IT issues?

Business continuity and disaster recovery questions:

• When you think about your business objectives for the next year, does your IT infrastructure support these objectives today, or does it need to evolve to fit your business needs?
• What would the impact or cost of a network outage look like for your business?
• Do you have backups of all of your network device configurations?

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We will listen to you and go through how we can run and improve your IT and Business operations